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Shoutout to @jafar.martin for suggesting this checklist!

Start Here [Note 7 Check List]

Below is a list of frequent problems our allies have with their Note 7. Click on the problem to find your solution.
If the fix to your problem is not listed here, place a support ticket here.


[ DOWNLOAD ALLIANCE SHIELD v1 APP (Samsung Package Disabler, all phones but Note 7) ]

[ Note 7 battery only charges to 60% ]

[ Block Samsung OTA updates ]

[ Safety Recall Notifications pop up when charging Note 7 or unlocking the screen ]

[ Downloaded the Samsung firmware update but have not installed it ]

[ Note 7 Unresponsive/Frozen ]

[ Samsung Pay does not work ]

[ Samsung Smart Switch app is not working ]